Department of Environmental Protection (DEP)
What the Department Does
The mission of the Department of Environmental Protection (DEP) is to enhance the quality of life in our community by protecting and improving Montgomery County's air, water and land in a sustainable way while fostering smart growth, a thriving economy and healthy communities.
Turn The Curve Performance Agreement Measures
Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the complete DEP agreement, at the heart of which are the three performance measures shown in the graphs below.
Increase Recycling Quality By Reducing Contamination Of Commingled Materials Recycled By Single-Family Residents In Area #7
Area#7 is made up of 17,000 single-family homes and townhomes encompassing zip codes 20882, 20874, 20886, 20878, 20879, 20877, 20876, and 20850.
Satisfaction Rate With DEP’s Response To Environmental Complaints
Measures the timely and consistent communication with complainants is vital to providing good customer service and increasing customer satisfaction
Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
- identifiable costs for budgeting purposes
- a clear public purpose and measurable results, and
- clear lines of accountability for its performance and financial management
It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within the Department of Technology Services. In our performance framework there are three categories of measures:
- How much did we do? (quantity)
- How well did we do it? (quality)
- Is anyone better off? (effect or impact)
Click on the chart to explore DEP's programs and expenditures.