Montgomery County Public Libraries (MCPL)
What the Department Does
Montgomery County Public Libraries (MCPL) offers free and equal access to services and resources that connect the people of Montgomery County to ideas and information which sustain and enrich their lives.
Turn The Curve Performance Agreement Measures
Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the complete MCPL agreement, at the heart of which are the three performance measures shown in the graphs below.
Total Use of Physical Library Materials
Quality Assurance evaluation and rating of the call quality delivered by customer service representatives allows managers to identify and implement areas for improvement to residents' experience.
Percent of County Residents with an Active Library Card
MCPL defines an active library card as one that has been used within the past year. The metric includes checking out physical materials, logging into a public computer, and/or using any of MCPL’s online resources. There is no age limit to get a library card, so all county residents are included in this metric.
Business & Workforce Development Program Attendance
MCPL aims to boost attendance at its business and workforce development programs, which provide education and assistance to residents, entrepreneurs, and small businesses free of charge.
Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
- identifiable costs for budgeting purposes
- a clear public purpose and measurable results, and
- clear lines of accountability for its performance and financial management
It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within Montgomery County Public Libraries. In our performance framework there are three categories of measures:
- How much did we do? (quantity)
- How well did we do it? (quality)
- Is anyone better off? (effect or impact)
Click on the chart to explore MCPL's programs and expenditures.