Office of Consumer Protection (OCP) 


What the Department Does
 The mission of the Office of Consumer Protection (OCP) is to administer and enforce consumer protection laws prohibiting unfair and deceptive business practices in order to ensure integrity in our marketplace for consumers and businesses. OCP investigates and attempts to resolve consumer complaints including home sales and improvements; automobile sales and repairs; towing and other consumer transactions.

Turn The Curve Performance Agreement Measures

Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the complete OCP agreement, at the heart of which are the three performance measures shown in the graphs below.
Average Number of Calendar days to issue a business license/certificate of registration (Excluding new home builder registrations)
Measures OCP's timely and efficient processing of business licenses   
Average Number Of Business Days To Close a Complaint
Measures OCP's timely and efficient response to consumer-related complaints    
Percent Of Complaint Cases That Are Resolved By OCP
Measures the efficiency and thoroughness of OCP investigations

Performance Measures 

Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
  • identifiable costs for budgeting purposes
  • a clear public purpose and measurable results, and
  • clear lines of accountability for its performance and financial management
It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within the Department of Technology Services. In our performance framework there are three categories of measures:
  • How much did we do? (quantity)
  • How well did we do it? (quality)
  • Is anyone better off? (effect or impact)

Approved Budget 

Click on the chart to explore OCP's programs and expenditures.