Department of Housing and Community Affairs (DHCA)
What the Department Does and for Whom
The Department of Housing and Community Affairs (DHCA) plans and implements activities that prevent and correct problems that contribute to the physical decline of residential and commercial areas; ensure fair and equitable relations between landlords and tenants; increase the supply of affordable housing, and maintain existing housing in a safe and sanitary condition.
Turn The Curve Performance Agreement Measures
Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the complete DHCA agreement, at the heart of which are the three performance measures shown in the graphs below.
Percent of Affordable Housing Units Created or Preserved Serving Households Under 50% Area Median Income (AMI)
The purpose of the measurement is to improve the amount of accessible affordable housing in the County.
Housing Code Enforcement: Reduction in the Severity and Number of Violations in Multifamily Rental Properties
These measures track the overall physical condition of the over 100,000 multi-family rental units across the County.
Number of Violations Per Unit
Ensuring Tenant Rights: Number of Evictions Prevented Due to Landlord & Tenant Affairs’ Intervention
This measure tracks how well DHCA educates both tenants and landlords on their rights and how well and timely DHCA provides mediation services.
Department Performance Measures
Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
- identifiable costs for
- a clear public purpose
and measurable results, and
- clear lines of accountability
for its performance and financial management
It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within the Department of Permitting Services. In our performance framework there are three categories of measures:
- How much did we do?
- How well did we do it?
- Is anyone better off?
(effect or impact)
Click on the chart to explore how DHCA's programs and funding.