Department of Permitting Services (DPS)
What the Department Does and for Whom
The mission of the Department of Permitting Services is to provide safe and secure communities and to contribute to the economic vitality of the County by providing the highest quality of public service while ensuring compliance with Montgomery County’s development and construction standards.
Turn The Curve Performance Agreement Measures
Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the compete DPS agreement, at the heart of which are the three performance measures shown in the graphs below.
Percent of Managers’ Inspections that are Quality Assurance Inspections
The purpose of the measurement is to improve the quality of inspection services provided overall.
Percent of Electronic Plans Returned to the Applicant During the Screening Process
This measure tracks how well DPS communicates and educates customers about the ePlans process, and what information is necessary for a successful electronic plan submittal.
Percent of Plans Returned to the Applicant During Plan Review
This measure tracks how well DPS plan reviewers are reviewing and communicating plan corrections to the customer so as to reduce the amount of "back-and-forth" with the customer.
Department Performance Measures
Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
- identifiable costs for
- a clear public purpose
and measurable results, and
- clear lines of accountability
for its performance and financial management
It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within the Department of Permitting Services. In our performance framework there are three categories of measures:
- How much did we do?
- How well did we do it?
- Is anyone better off?
(effect or impact)
Click on chart to explore how Permitting Services is funded.