Montgomery County Fire & Rescue Service (MCFRS)

What the Department Does
The core function of the Montgomery County Fire and Rescue Service is to protect lives, property, and the environment with comprehensive risk reduction programs and safe, efficient, and effective emergency response provided by career and volunteer service providers representing Montgomery County’s diverse population.

Turn The Curve Performance Agreement Measures

Turn the Curve (TTC) is a straightforward method of problem-solving and strategic planning designed to identify ways of improving the services that the County provides to residents and other customers. It requires County departments and employees to look at problems through a different lens and go through a five-step process to identify innovative ways to improve the outcomes of the government's programs and initiatives. TTC leverages the experience and brainpower that already exists in the organization: Department directors and staff at all levels work together to develop new ways to approach their work.
Departments have completed an agreement with County leadership that formalized their TTC work. Below is a link to the compete MCFRS agreement, at the heart of which are the three performance measures shown in the graphs below.

90th percentile arrival time for the first Advanced Life Support (ALS) unit on scene
Measures the speed of call processing and EMS services 
Urban Areas
Rural Areas
90th percentile arrival time for the first engine to structure fire 
Measures the speed of call processing and fire suppression  services 
Urban Areas
Rural Areas

Percentage of cardiac arrest patients with return of spontaneous circulation (ROSC)
Tracks the effectiveness and speed of EMS services. 
Overtime Expenditures and Hours Worked
Tracks the effective scheduling, staffing, and human resource management of the Department 
Dollars (in millions)

Department Performance Measures 

Montgomery County departments are broken out into discrete programs for the purposes of Outcome Based Budgeting. A program is an activity or set of activities performed by County government that has:
  • identifiable costs for budgeting purposes
  • a clear public purpose and measurable results, and
  • clear lines of accountability for its performance and financial management
 It is said that the “story of the program” can be conveyed in five or fewer performance measures. The following are the performance measures for programs within the Department of Permitting Services. In our performance framework there are three categories of measures:
  • how much did we do? (quantity)
  • how well did we do it? (quality)
  • is anyone better off? (effect or impact)

Approved Budget 

Click on the chart to explore how MCFRS is funded.